Returns Policy

Returns Policy

 

  1. If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
  2. Please note that some products are not eligible for a return if the product is “No longer needed”
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

 

You will always find the relevant terms on the product page.

 

Returns Policy per Category

 

 

Phones and Tablets:

Phones, Tablets, Earphones & Headsets 7 Days; Replacement only

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Fashion:

Clothing, Apparel, Bags & Shoes 7 Days; Return and refund. No questions asked
Eyewear, Jewelry & Watches 7 Days; Replacement only

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Shoe care 7 Days; Return and refund

Not eligible for return if the item is “No longer needed”

 

Home Care, Food Products:

 

Home Care, Food Products Non-returnable

 

Please note that certain items marked as non-returnable on product page are not eligible for return.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only