Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).
| Payment Method | Refund Option | Refund Time |
| All | Refund Voucher | 4-5 working days |
| Debit Card or Credit Card | Debit Card or Credit Card | 9-10 working days |
| Equated Monthly Instalments | Credit Card | 9-10 working days |
| Easypaisa / JazzCash Mobile Account | Mobile Account | 4-5 working days |
| Easypaisa / JazzCash Shop (OTC) | Bank Deposit | 6-7 working days |
| 1 Link Bank Transfer | Bank Deposit | 4-5 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-5 working days |